Shipping & Returns
Free standard shipping on ALL domestic orders. No minimum required! To be eligible for standard free shipping, orders must be placed and shipped within the US all 50 states and US territories including Alaska, Guam, and Puerto Rico.
Standard ShippingUSPS First Class Mail Package or UPS Ground will be used for free standard shipping. Normal delivery time for these two services is 3-5 business days from ship date.
Priority Mail Shipping
Priority Mail Shipping orders are delivered within 3 business days from ship date.
UPS 2nd Day Air® ShippingUPS 2nd Day Air® Shipping orders are delivered within 2 business days from ship date.
Orders shipped via UPS Next Day Air® or Priority Mail Express are delivered within 1 business day from ship date.
Orders being sent to P.O. Boxes must select standard shipping, Priority or Priority Mail Express.
Order Processing Time
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
14-Day Money Back Guarantee on Breast Pumps
30-Day Return Policy on All Other Products
- Email firstname.lastname@example.org within 30 days of delivery to obtain a Return Authorization Number (RAN) and return shipping address.
- Write the RMA# clearly on the outside of your return package. Please include copy of your packing slip inside your return package. We also recommend that you keep a copy for your records.
- Pack the item(s) securely. We recommend to track and insure your return package. Haakaa USA is not responsible for return postage, the cost of insurance, or lost or undelivered items.
- Ship the product as soon as possible so it arrives at our warehouse with 45 days of receipt of the item.
- We inspect all returned items and will refund you based on the condition of the item. The original shipping and handling charges, if any, will not be refunded.
- Please allow 5-10 business days to process your refund upon receipt at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.
Damage, Shortage, Defect
Any damage, shortages or defect should be notified to us within 24 hours of delivery. Send the complain with photos of the entire exterior of the package, showing the overall condition of the package; the opened package, with the contents and inner packaging in the package being clearly visible; and a detailed photo (close-up) of the actual damage to the item. We will handle the complaint as soon as possible.
Any questions or concerns? Email us at email@example.com.