Refund policy

Returns

14-Day Money Back Guarantee on Breast Pumps

Not sure if Haakaa breast pumps work for you? No worries - all Haakaa breast pumps have a 14-day money-back guarantee when purchased directly from www.haakaausa.com. This means you are eligible for a full refund of the purchase price if you return the pump to us within 14 days of delivery.

Email service@haakaausa.com within 14 days of delivery to obtain a Return Authorization Number (RAN) and a free return label. Ship the product as soon as possible so it arrives at our warehouse with 30 days of receipt of the item.
The original shipping and handling charges, if any, will not be refunded.

Please note: items not purchased directly from www.haakaausa.com cannot be returned to us for a refund or exchange. They should be returned to the purchase location.

If you contact us more than 14 days of delivery, the following 30-day return policy applies.


30-Day Return Policy on All Other Products

All other products can be sent back to us for a refund within 30 days of delivery. To be eligible for a refund, the item(s) must be new and unopened.

      1. Email service@haakaausa.com within 30 days of delivery to obtain a Return Authorization Number (RAN) and return shipping address.
      2. Write the RMA# clearly on the outside of your return package. Please include copy of your packing slip inside your return package. We also recommend that you keep a copy for your records.
      3. Pack the item(s) securely. We recommend to track and insure your return package. Haakaa USA is not responsible for return postage, the cost of insurance, or lost or undelivered items.
      4. Ship the product as soon as possible so it arrives at our warehouse with 45 days of receipt of the item.
      5. We inspect all returned items and will refund you based on the condition of the item. The original shipping and handling charges, if any, will not be refunded.
      6. Please allow 5-10 business days to process your refund upon receipt at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products.

        Damage, Shortage, Defect

        Any damage, shortages or defect should be notified to us within 24 hours of delivery. Send the complain with photos of the entire exterior of the package, showing the overall condition of the package; the opened package, with the contents and inner packaging in the package being clearly visible; and a detailed photo (close-up) of the actual damage to the item. We will handle the complaint as soon as possible.


        Any questions or concerns? Email us at service@haakaausa.com.